Refund policy

RETURN & REFUND POLICY

Return Window
Return requests must be submitted within 48 hours after the order is marked delivered. Requests received after this window are not eligible for return, except where required by applicable law.

Eligibility
To be eligible, an item must be unused, unopened where applicable, complete, and returned in the same clean, undamaged, resalable condition in which it was received. Original packaging, tags, seals, and included accessories must be intact. We may refuse a return that does not meet these conditions.

How to Request a Return
Please contact us through our Contact page within 48 hours of delivery. Include your order number and photos of the item and packaging if requested. Do not use, discard, or alter an item before contacting us.

Return Shipping and Restocking Fee
For approved non-defective returns, the customer is responsible for the cost of return shipping. A restocking fee equal to 15% of the original order amount will be deducted from the refund.

Damaged, Defective, or Incorrect Items
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and provide clear photos of the item, packaging, and shipping box. We will review the claim and provide next steps. Do not use or discard the item before receiving instructions.

Refund Processing
Approved refunds are issued after the returned item is received and inspected. Original shipping charges, if any, are non-refundable unless required by applicable law or we determine that an error was ours.

Non-returnable Items
Used items, opened items where a seal or package has been broken, consumable products, and items damaged by misuse are not eligible for return or refund, except where required by applicable law.

This policy is subject to applicable law.